Transforming technology into solutions, and solutions into success - that's what we do.
The Service Desk is a vitally important part of any IT organization and should be the single point of contact for IT users on a day-by-day basis. We have numerous service desk support personnel whose experience includes providing Tier Level I – III service support. Our team provides superior end user customer support. This includes providing a central point of contact for receiving all service related requests into the service system process and continuous monitoring and control of the requests through resolution and/or escalation to Tier 2 and 3. All service requests and incidents are handled and prioritized based on the established Service Level Agreements (SLAs).
ITIL Framework – We recognize the benefit of using industry-accepted best practices for IT services. Our team is committed to the principles of quality IT Service Management embodied by the ITIL Framework. We continuously invest resources to develop and maintain our service management processes in line with ITIL guidelines. Under the ITIL program, our team recognizes the specific goals to: